30-day window

Refund requests must be made within 30 days of purchase. After that, we can’t guarantee a refund.

When refunds are typically approved

• Item arrives damaged (photos required)
• Item is defective or not working as described
• Order never arrives (after reasonable carrier timeframe)

Partial refunds

In some cases, a partial refund may be offered instead of a return. This depends on the situation and what makes the most sense for both sides.

How to request a refund

Email support with your order details and (if relevant) photos. We’ll reply with next steps.